To install a new phone line, Sky will also charge you something in the region of £20. QuickStart broadband setup . Broadband, TV and phone deals Broadband, TV, phone and SIM deals. 1. Repair appointment: 07701407771. Yes, some homes will need an engineer – we can come at a convenient time and install fibre broadband, usually, within an hour. Sky Q customers, however, always need an engineer visit. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). I wasn't given any choice take new telephone broadband box or go without😔😔😔Find out everything you need to know about getting BT Broadband set up. £8p/m extra or included with Gig1 or Volt. Unlimited usage. This means you’ll get your own fibre connection directly into your home, so you won’t have to share one with the rest of your area. so you have a good record if you need to argue with VM in the future ref. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Moving house with Virgin Media. 15 if we don’t turn up on the promised day of an. We'll send you a new router before your go live date, along with a step-by-step router installation guide. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Choose your preferred date and we’ll contact you soon afterwards to. So I had to have a new fangled hub PC modem where the phone plugs into a broadband hub connection. You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best speed for your service. If Virgin Media cabling exists in the area but the property has not been connected previously, then you will need an engineer to come and do the work necessary to get you online. I have recently had a Virgin broadband box delivered and selected self install. £80 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Your engineer will arrive at your chosen time on your chosen day. £26. All VM TV boxes need two connections. This promotion means you won’t pay the usual setup fee of £35. Ethernet is ideal, reliable wireless can suffice. These prices are for new customers only. Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; Need engineer. Setting up is easy too. Our first appointment was set for September 5th. Thanks . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, My flat doesn't have a suitable wall socket to connect a VM hub. £25. . It's the quickest and most convenient way to get help for all your Sky products - just select a category on this page and choose from the. Broadband, TV and phone deals Broadband, TV, phone and SIM deals. This can cause your speeds to go up and down. At least 20Mbps download speeds in every room or £100 one-off credit. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of. If you already have a working landline and need an additional line with a different phone number, an engineer will need to install a second line. Options. Fibre to the premises (FTTP), also known as ultrafast full fibre broadband, involves laying fibre optic cables directly from the broadband exchange right into your home. your installation - for properties new to Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. I can’t find any way of doing this on the website, or the app, and haven’t been able to speak to a human on the phone. If your new property has had Virgin Media previously, then you can then easily self-install your broadband without the need for an engineer visit. If you have an EE Smart Hub or Bright Box 1 (R) Wireless Router, you can use the EE Home app to guide you through the set-up process. Then £29. The most important takeaway from this short rundown is that you do indeed need a Virgin Media wall socket in order to consume any of the various digital services that are on offer. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Dual band – Like many modern routers, the Smart Hub uses both the 2. Tudor. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. dates and times of promised visits, no-shows etc. Plug into the wall socket. The coaxial cable will need to be unscrewed using a spanner which is supplied with your new router. Virgin wires (Fiber and Copper Telephone) come into the loft We initially had a landline and ISDN internet from Eurobell. Looked at the path and then got back in the van and left. Your broadband speed. We’ll send you a reminder email closer to the date too. I had an appointment in my. Can I please get this arranged immediately. There is however an existing coax cable currently not in use. Superfast Broadband. Never heard back, and now. New customers only Offer Ends 23/07/2023 Up to £3/month saving for existing mobile contract customers. If you want a phone (and broadband) line but don't want to take out a package, you'll most likely have to pay for it. Generally, the process involves the following steps: Check availability: Before placing an order, you should check if Virgin Media's broadband. On the day of the installation, you’ll normally need to leave around 2-3 hours available for the setup. It's available to 48% of households right now, with a target of. No charge for switching from an LLU provider. If your something has changed and your package no longer suits your needs, we might be able to find you a better one. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. The same day Avonline networks tuned up. An Openreach modem is a white box that looks. I was told when using the Virgin Media Postcode/Address checker that I could use the self install kit and would have no need for an engineer visit but it came with a wall socket cable which is the first step in the M100 Setup. . 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. In other words, your broadband should work. Plug the cables in. BT charges £130 to install a new one, for instance. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. I have asked VM but have been told that it must be an engineer install, but not. We have asked to reschedule your visit. 00 Setup costs. How do I reset my broadband connection? Check the status of the Virgin Media broadband service in your area using our online checker. Do I need an engineer to install BT broadband? For installation, our engineer just needs to set you up for faster speeds. Broadband installation engineer never turned up after three months to install after moving address before, But that's another story. I'm not a particularly technical person, can I get an engineer to install my service even if I. Pay a fee. 180 found this useful/. 05-01-2018 12:09 AM. You’re an existing Sky customer moving home. Check your service status. . My main hub is upstairs next to desk top PC, my landline phones are located within lounge downstairs and bedroom upstairs. . I cannot find a wall socket in or. Get more help? It's packed with tips, hints and helpful answers about our products and services. £30 for a new line or reconnecting line. Our easy to use comparison service shows you the best standard and fibre bundles with free setup in your area right now, letting you save time and money and find your perfect deal. I got a. A Virgin Media wall socket is simply a point of entry into your home. Here’s how much we’ll credit you for the following service issues: £9. Hi @SmegHead. I decided. In this kind of situation, you can expect installation to take at least three weeks. Signed up for a virgin broadband package. Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 2. Plug into the Hub. Several years ago we were with Virgin Media for our internet connection and switched to sky (now looking to switch back to virgin). Virgin Media broadband and TV installation. I am not familiar with Virgin Media but if the telephone line is with Virgin then you will be using the Virgin infrastructure and not BT Openreach which most other Internet Service Providers such has NowTV TalkTalk, BT, Sky etc use. 2. Plug the cables into the hub. Push the white cable with the black label into the Hub. Hi, we’ve been trying to get our move booked with Virgin online as recommended for weeks to bring the broadband service along to our new home. In a nutshell, your basic consumer rights when it comes to broadband are as follows: All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship. Presumed it would plug straight into standard phone line. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 2nd July 2023. Choose the best spot for your wifi hub. Manage order or appointment. I tried looking in my emails about the switchover for a link to book an engineer electronically, and I was unable to find such a link. Plug into the Virgin Media wall socket. Give it a try. £70 for reconnecting disconnected lines. This is likely to be a dual cable coming out of the ground & entering a brown or. The five ways. I have a Sky tv contract which has just ended so I'm currently on a rolling contract with them and can cancel any time. I understand a VM engineer can install Free of Charge connection / extension wiring to connect the phones to the hub via existing connection. Next, connect the power cable. Both you and your broadband provider must comply with the. This promotion means you won’t pay the usual setup fee of £35. 1 ACCEPTED SOLUTION. We all know and love the internet and TV services that can enter our homes through entry points. However, I tried to call 08000521734 many. on 24-05-2023 16:40. The engineer will install the wall socket and set up your equipment. per month. he's saying it's too far for the coax. Find information about Complete Wi-Fi, BT Halo and installation during Coronavirus. Available with M50 broadband or faster. From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. com first and following the journeys provided, you’ll resolve you’re issue much faster than if you called in the first instance. We’ll deliver your Sky Glass TV to the room of your choice, unbox it and take away the packaging to be recycled. 90 a month Save £10 a month for 12 months. No VM Box Philip33100. Tuning in Options. Once you've got your equipment home, you may need some help setting it all up. Hassle-free switching. 55K; newapollo. broadband install. Whether you go for our QuickStart self-installation kit or opt for an engineer visit, you’ll need to be at home for your Virgin Media services to be setup. If you don't have a co-ax connection point where you want to use. Ideally I want Virgin broadband and tv but they wouldn't match the new customer deal I. avg upload/download speed > £49. Yes! Feel free to book a £30 installation appointment while you’re ordering your Virgin Media at checkout. If you need an engineer installation, we’ll let you know when you order. It lets us run fibre cables all the way to your home – giving you a faster and more reliable speed. You should already have an ONT in your home if we’ve. So all you have to do is connect to WiFi and get streaming. Since the Virgin wall socket is right by the entrance the engineer ran wires/cables close to the wall/over a wall frame and to where the router would sit, the cables look quite old and in poor condition/outdated. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. 1: Co-ax cable carries live TV channel - this is non-negotiable. You'll need to get back onto VM to find out why the tech did not appear. If you've ordered Full Fibre and we need to install a new Full Fibre connection, switching can take 10 working days. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. New to Virgin here. Essential Full Fibre 150 Full Fibre 150Mbps. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Online exclusive Fibre 2. Start outside & look for the incoming cable from the cabinet. The latter situation is particularly annoying if you’re present inside. TV 360 and home phone not currently available in 2022/23 network expansion areas. On your day install we will require:Switch broadband in three easy steps. So the self install kit comes in a few hours but I have no Virgin. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. They’ll need to do some work inside and outside your home, and when it’s installed, they. Order now See all benefits and details. I booked a self-install for my new Virgin Broadband hub, but on closer inspection don’t have the required socket, so will need to book an - 5307621. Fastest WiFi guarantee of any major provider. Follow these steps to install your virgin Media Broadband, TV and Phone service. Switch to EE from Virgin Media. Virgin Fibre Areas only. Hi, I need to Book an Engineer I believe. If we need to send you some new equipment or book an engineer. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 2nd July 2023. There’s normally a £35 set-up fee for cable broadband with a wait of around 2 weeks for an engineer visit (dependent on the availability of engineers in your area). They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house. Re: Self install kit but no wall socket. Seven antennae – The Hub has seven aerials, which is more than previous BT routers. Compare broadband. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy. Charge applies for new lines or starting a stopped LLU line. Chrisbttrwrth Just joined 415 Views Message 1 of 4 Flag for a moderator Book an engineer to install virgin broadband on 31-10-2021 11:15 Hi there, I am. You're on a Diamond VIP tier and upgrading to Sky Q. Virgin Media Community; Broadband; QuickStart, set up and connections. Set up a Hub. Turn on and start the hub. What will the engineer do. Step 2: Order your Sky Broadband service. 29-09-2022 01:21 - edited 29-09-2022 01:46. 4GHz and 5GHz bands. VM engineer at my house now to install my new package. If you need an engineer installation for any other reason (if you want your sockets moved, for instance) you’ll be charged an installation fee of £40. If you've signed up for our standard broadband or standard fibre package and need an engineer to install a phone line, your broadband service will usually be switched on the same day as the installation. Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Turn on and start the Box. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach. an engineer will visit your home to install the Fibre Broadband service. Sky Broadband Superfast. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Last week I had a virgin engineer come out for a survey to find out where they can run cable around my home etc. 12-month. 0 Kudos. Unfortunately, for those looking to do away with their home phone line, it's still needed for the types of internet connections that rely on a copper phone line to get to your home. 14. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1. Fix your broadband. Cancel Virgin broadband and services. It will require an engineer. 00. Is there a way to proceed to further test if the unused coax can be. Leave the router turned on until you’re connected to the internet – it should start working by midnight the same day. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. 5G home broadband could provide you with download speeds well over 200Mbps, all without the need for a landline or an engineer visit to get you setup. 61Mb average speed. FTTP has just become available in the area when I move in in December. I have read similar questions on the community forum. 95 a month Save £10 a month for 12 months. Hope this is the right place to ask this question about the cabling for my Virgin services. So I have signed up to PN fibre trial. There will be a £25 charge for this. 83 per day if we don’t install your services on the promised day until installation’s completed. Do I need a Virgin Media socket for broadband? You need a Virgin Media wall socket to connect to their broadband services. 12-month minimum term. Virgin Broadband Installation Sh*tshow!!! I knew Virgin’s rep was bad, but this is ridiculous!! Myself and 4 other Master’s students have moved into a flat in London’s east end. blaming the customer). We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Set up is quite simple. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Broadband internet, TV services, and much more are only available once you have a Virgin Media engineer come to your residence to install the line. Turn on your TV and get connected. Options. Get all the info you need on how Wi-Fi works and tips to make the most of your connection. 67Mb average* speed. Our engineer will come and set up a new line for you. It works OK, until you switch off the box overnight. There’s normally a £35 set-up fee for cable broadband with a wait of around 2 weeks for an engineer visit (dependent on the availability of engineers in your area). Good to know: If you book a weekend appointment, you will be charged £15 / €15, unless: You have Sky Broadband Boost or Sky Broadband Essential Plus. When your EE plan is live, contact Virgin Media directly to cancel (including any TV service you may have), to minimise loss. WiFi Pods and Boosters. on 28-06-2022 14:12. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Free to restart a stopped BT line. I live in a block of 3 flats with a shared hallway and facilities, When I do the Virgin Media postcode search for broadband availability it tells me that it's unavailable for my address , However if I do the same search with my next door neighbours flat number ( it's physically attached to me ) i. If your broadband or landline service stops working, you will simply have. We could not determine where the existing coax goes. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Coronavirus: Delivery, installation and repair information >. Our street has virgin cable, but according to a virgin engineer who came to our house, we do not have the virgin coax cable in our house and cannot install one. Manned installation questions. £29. Learn more 19 August 2021Follow these simple installation steps for your Virgin Media home phone set up. 7K; 1. New service: 07701407770. Installing an additional landline. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You would need a new BT telephone line, where BT Openreach are not. The engineer will also set up your broadband router. How do i book an engineer to install a new connectio. I need a new HUB for the telephone migration, my question is do I really need to take a day off work (which will in effect cost me over £100) , or can I have a self install as I have done every other time I have had a new modem. Just joined. Fibre-optic broadband is able to provide much faster internet speeds because its cables use pulses of light (hence the word 'optic') to transmit data instead of electrical signals, which copper. Follow the instructions included with your router to set up your Home Broadband. Hi, So just looking for some advice. Simple. 95 a month. £5. It can offer speeds of up to 1,000Mb (megabits per second) – around 30 times faster than standard fibre. 24 month contract. If you need assistance engineer install options are. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. Do Virgin Media offer fibre broadband? Virgin media run a cable network which is a coax-fibre hybrid network. Admittedly, engineers have taken plenty of justifiable flak over the years for missed appointments or only spending a few seconds at the door before leaving to declare a missed appointment (i. Follow the instructions for setting up your router on the day of activation. The engineer will be working both inside and outside your property. Our online set-up guide can give you more info on your router settings. See our QuickStart guide to installing Virgin Media Broadband. What you need to do to receive compensation. VM should have a record of a past installation but not of its current status. Contact your chosen provider and arrange to have a new line installed. Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. What to do before and during an engineer visit. I want to make an appointment with an engineer to install it because there is no suitable socket on the wall. How do I book an engineer?. I have some wires that had been cut off in the living which i presume is where the old box was connected to. Options. Yes, fibre broadband uses the same technology (Dynamic Line Management) as standard broadband to give you the best possible service. The appointment date we give you for the engineer to come round to install your Fibre will give us time to. Order your EE plan and confirm your service switch date. Chat to us online. 3) Customers being home for the agreed date / time. Very Insightful Person 134 Views Message 2 of 3Fibre installation issue, digging needed. Talk to other friendly customers and members of the Virgin Media team. so will need to book an engineer. When you order Sky Broadband & Talk, if you don’t have a suitable phone line, we'll have booked an engineer to install your broadband. During this time, an engineer will come to visit your property. Even if you need to speak to us regarding your issue, by using Sky. Its a good idea to look around & see what you have got, as you would not be offered quickstart unless there are records of a previous installation at the address. Virgin Media operates on its own cable broadband network rather than using the Openreach network shared by most other broadband providers. Tudor. The engineer will bring everything needed to install your Virgin Media services. Once you’ve got your Sky Glass, just plug in, pair and play. Pop the power cable into a nearby plug socket, and turn it on. I have both V+ cable TV and Virgin Broadband. 96K; 4. 00 per month. You'll only usually need an engineer to visit your home if a new type of broadband is being installed, such as Virgin Media's cable internet or a full fibre. Need to book engineer 4 weeks ago I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Receive a visit from an engineer, who will connect your line. Engineer installations. If you need to reschedule your. Save £120 a year! 500 Full Fibre 500Mbps. "If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. It works in a similar way to Fibre-to-the-Cabinet (FTTC) where fibre is run to a street-side cabinet and from here a connection is made to your house using a coaxial cable. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. Below is a breakdown of the installation costs for some providers: £140 for a new line. wickkat. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to. Virgin Media broadband help and support. Sky Glass comes with Sky inside. You need to disconnect your old router. Ultrafast. This may include running new cables, or disconnecting old extension wiring and powerline adapters. This kind of switch involves laying down fibre. PAYG calls. Yesterday I had an appointment for open reach to come do. on 31-10-2021 11:38. We first contacted Virgin about installing WiFi in mid-August. I have just received my hub and I need to book an engineer, but the only way to do that is to call which I cannot do, and I cannot find any live chat which is what I have always used with other companies. However, our self-installation option may be available to you at checkout – with QuickStart the Virgin Media WiFi Hub just plugs straight in, so it’s often the fastest way to get up and running with our fibre. avg upload/download speed > £19. Various cable mediums are used in modern systems to transmit data. Order your EE plan and get set up. I'm a new customer on ultimate volt which comes with two TV boxes. TalkTalk for example just says this: "We will reactivate this line which means you won't need an engineer visit and you'll receive a new telephone number in the post. * If you need an additional (extension) socket for your phone or would like to move an existing socket, we can arrange this for you. Switching from Sky Q or Sky+. Find out how to do it yourself, or how to get one of our engineers to help. With a Fibre install it should be an OpenReach engineer (or one of their sub-contractors - hopefully not!) who, apart from making sure you have the correct Master socket, will/should install the Data extension cable with RJ11 socket at your desired location and should be installed to your satisfaction. Re: Book an engineer to install virgin broadband. e. The engineer will work with you to install a master socket if you need one. 3 minutes ago. Setting up your equipment. A few days before the 5th we got a message from. You'll also receive your contract either by email or by post to check and sign. If you want to switch broadband providers, moving between two that share the Openreach network (which includes most providers except Virgin Media and Hyperoptic) means that you probably won’t need an engineer to come to your home to install your new service as you should be able to self. I do not work for VM. I have just moved into a property which is about 10yrs old, so fairly new. Virgin Media services are only available in eligible Virgin Media network areas. As the daft thing is, the phone line goes off with it, so you have no land-line active overnight. I got a self setup broadband kit but have no Virgin media wall plug. I have been renovating my house and need an engineer to come and install the hub box as the builders cut the master socket.